Amazon Recruitment 2017 for Customer Service Associates
Amazon Walk-In Drive for Freshers/Experienced
Company Profile:
Amazon.com also called Amazon, is an American electronic
commerce and cloud computing company that was founded on July 5, 1994, by Jeff
Bezos and is based in Seattle, Washington. It is the largest Internet-based
retailer in the world by total sales and market capitalization. Amazon.com
started as an online bookstore, later diversifying to sell DVDs, Blu-rays, CDs,
video downloads/streaming, MP3 downloads/streaming, audiobook
downloads/streaming, software, video games, electronics, apparel, furniture,
food, toys, and jewelry. The company also produces consumer
electronics—notably, Kindle e-readers, Fire tablets, Fire TV, and Echo—and is
the world's largest provider of cloud infrastructure services (IaaS and PaaS).
Amazon also sells certain low-end products like USB cables under its in-house
brand AmazonBasics.
Amazon has separate retail websites for the United States,
the United Kingdom, Ireland, France, Canada, Germany, Italy, Spain,
Netherlands, Australia, Brazil, Japan, China, India, and Mexico. Amazon also
offers international shipping to certain other countries for some of its
products. In 2016, Dutch, Polish, and Turkish language versions of the German
Amazon website were launched.
In 2015, Amazon surpassed Walmart as the most valuable
retailer in the United States by market capitalization, and was in the third
quarter of 2016 the fourth most valuable public company.
Refer Link: https://www.amazon.jobs/
Company: Amazon
Website: www.amazon.com
Job Role: Customer Service Associates
Qualification Required: Any Graduate
Experience Required: 0 - 5 Years
Salary Offered: Rs: 1,62,000 to 2,36,000/-
Job Location: Coimbatore
CEO: Jeff Bezos
Headquarters: Seattle, Washington, United States
Walk-In Date: 10 - 15 April 2017
Walk-In Time: 10
am – 3 pm
Communication Skills:
- Excellent communication skills (written and verbal).
- Ability to communicate correctly and clearly with all customers.
- willing to work in 24*7 shifts.
- Good comprehension skills ability to clearly understand and state the issues customers present.
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response.
- Work successfully in a team environment as well as independently.
Computer
Knowledge/Skills:
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
- Excellent typing skills.
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
- Demonstrates an ability to successfully navigate websites.
- Demonstrates a proficient knowledge of email applications.
- Demonstrates an ability to learn in various media.
Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
- Demonstrates interpersonal skills with a diverse customer base.
- Demonstrates conflict resolution, negotiation, and de-escalation skills.
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
- Ability to determine customer needs and provide appropriate solutions.
- Maintain regular and reliable attendance, including the daily schedule as assigned.
Problem Solving
Skills:
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
- Ability to approach problems logically and rationally.
- Action oriented and self-disciplined.
- Organized and detail-oriented.
Venue Details:
Amazon Development Centre India Pvt. Ltd.,
Tower A/ 3rd Floor, India Land Tech Park Pvt. Ltd.,
CHIL SEZ Area, Keeranatham Main Road, Saravanampatti,
Coimbatore 641035, Landmark: Cafe Coffee Day.
Tower A/ 3rd Floor, India Land Tech Park Pvt. Ltd.,
CHIL SEZ Area, Keeranatham Main Road, Saravanampatti,
Coimbatore 641035, Landmark: Cafe Coffee Day.