Dell Recruitment 2017
About Dell:
Dell Inc. is an American privately owned multinational
computer technology company based in Round Rock, Texas, United States, that
developed, sold, repaired, and supported computers and related products and
services. Eponymously named after its founder, Michael Dell, the company was
one of the largest technological corporations in the world, employing more than
103,300 people worldwide.
Job Description:
Application Management Analyst position in the AMS team in
Dell India, primarily focusing on maintenance and support of segment of
services, which supports mainly on internal DELL IT applications
Responsible for providing L2 support for within the SLA's for internal DELL IT
Responsible for providing L2 support for within the SLA's for internal DELL IT
Responsibilities:
Execute and fulfill incident management process and
requirements
Provide application support and resolve IT issues detected by monitoring systems or business partners within service level agreement (SLA)
Work with development teams and shared services teams through task tickets within stated Operational level agreement (OLA)
Communicate resolution activities and escalations appropriately to the business partners
Document the incidents learning into the global knowledge database tool for sharing and references
Support application and project deployments on weekends, or when required
Work closely with IT partners for timely fix or enhancements and manage product quality with proper tracking
Perform data analysis on incoming and existing incident tickets or task tickets to develop stability improvement plan
Provide application support and resolve IT issues detected by monitoring systems or business partners within service level agreement (SLA)
Work with development teams and shared services teams through task tickets within stated Operational level agreement (OLA)
Communicate resolution activities and escalations appropriately to the business partners
Document the incidents learning into the global knowledge database tool for sharing and references
Support application and project deployments on weekends, or when required
Work closely with IT partners for timely fix or enhancements and manage product quality with proper tracking
Perform data analysis on incoming and existing incident tickets or task tickets to develop stability improvement plan
Job Refer Link: https://jobs.dell.com/
Company: Dell
Website: www.dell.com
Job Position: Application Management Analyst
Qualification: Any Graduate
Documents: Updated CV
Experience: Freshers
Shift: Rotational
Work Location: Bangalore
Job Time: Full Timing
Hiring Mode: Interview
Headquarters: Round Rock, Texas, United States
Revenue: 54.9 billion USD (2016)
Founder: Michael S. Dell
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