Amazon Recruitment 2017
Company Profile:
Amazon is Earth’s most customer-centric company, where
customers can find and discover anything they might want to buy online, and
endeavors to offer its customers the lowest possible prices,” Amazon.com and
other sellers offer millions of unique new, refurbished, and used items in categories
such as books; movies; music & games; digital downloads; electronics &
computers; home & garden; toys; kids & baby; grocery; apparel; shoes
& jewelry; health & beauty; sports & outdoor; and tools, auto &
industrial.
Company: Amazon
Website: www.amazon.com
Job Role: Customer Service Associates
Eligibility: Any Graduate
Experience: 0 - 5 Years
Salary: Rs: 1.79 Lacs - 2.62 Lacs PA
Job Location: Pune
CEO: Jeff Bezos (May 1996–)
Headquarters: Seattle, Washington, United States
Walk-In Date: 20 - 25 March 2017
Walk-In Time: 11 am – 3 pm
Venue Details:
Amazon Development Centre India Pvt. Limited,
Trion IT Park, 1st Floor,
Behind Inorbit Mall, Wadgoan Sheri,
Pune 411014.
Trion IT Park, 1st Floor,
Behind Inorbit Mall, Wadgoan Sheri,
Pune 411014.
Communication Skills:
Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
willing to work in 24*7 shifts
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to communicate correctly and clearly with all customers
willing to work in 24*7 shifts
Good comprehension skills ability to clearly understand and state the issues customers present
Computer Knowledge/Skills:
Ability to use a desktop computer system
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
Customer Focus:
Excellent customer service skills, including maintaining
focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs.
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to empathize with and prioritize customer needs.
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Problem Solving Skills:
Effective problem solving skills including decision making,
time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need