Amazon Recruitment 2017
About Amazon:
Amazon.com also called Amazon, is an American electronic
commerce and cloud computing company that was founded on July 5, 1994, by Jeff
Bezos and is based in Seattle, Washington. It is the largest Internet-based
retailer in the world by total sales and market capitalization. Amazon.com
started as an online bookstore, later diversifying to sell DVDs, Blu-rays, CDs,
video downloads/streaming, MP3 downloads/streaming, audiobook
downloads/streaming, software, video games, electronics, apparel, furniture,
food, toys and jewelry. The company also produces consumer electronics—notably,
Kindle e-readers, Fire tablets, Fire TV and the Echo—and is the world's largest
provider of cloud infrastructure services (IaaS and PaaS). Amazon also sells
certain low-end products like USB cables under its in-house brand AmazonBasics.
Amazon has separate retail websites for the United States,
the United Kingdom and Ireland, France, Canada, Germany, Italy, Spain,
Netherlands, Australia, Brazil, Japan, China, India and Mexico. Amazon also
offers international shipping to certain other countries for some of its
products. In 2016, Dutch, Polish and Turkish language versions of the German
Amazon website were launched.
In 2015, Amazon surpassed Walmart as the most valuable
retailer in the United States by market capitalization, and was in the third
quarter of 2016 the fourth most valuable public company.
Company: Amazon
Website: www.amazon.com
Job Role: Customer Service Associate
Qualification: Any Graduate
Experience: 0 - 5 Years
Salary Offered: Rs: 1.73 LPA to 2.8 LPA
Job Location: Hyderabad
CEO: Jeff Bezos (May 1996–)
Headquarters: Seattle, Washington, United States
Shift: Any Shift
Desired Skills:-
Communication Skills:
Computer Knowledge/Skills:
Customer Focus:
Problem Solving Skills:
- Excellent communication skills (written and verbal)
- Excellent documentation skills
- Good comprehension skills ability to clearly understand and state the issues customers present
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
Computer Knowledge/Skills:
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
- Demonstrates an ability to learn in various media
Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment
- They will be creative and analytical problem solvers with a passion for excellent customer service
Walk-In Date: 27
March - 1 April 2017
Walk-In Time: 10 am – 3 pm
Venue Details:
Amazon Development Centre India Private Limited,
Raheja Mindspace, Building No: 9, 10th Floor,
Opp to Westin Hotel, Hitech CIty, Hyderabad.
Raheja Mindspace, Building No: 9, 10th Floor,
Opp to Westin Hotel, Hitech CIty, Hyderabad.
Contact Person: Jenny