Company: HCL
About Company:
HCL Technologies Limited is a multinational IT services
company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of
HCL Enterprise. Originally a research and development division of HCL, it
emerged as an independent company in 1991 when HCL ventured into the software
services business.HCL Technologies an acronym for Hindustan Computers Limited
offers services including IT consulting, enterprise transformation, remote
infrastructure management, engineering and R&D, and business process
outsourcing.
The company has offices in 34 countries including the United
States, European countries like France and Germany, and Northern Ireland in the
United Kingdom. It operates across a number of sectors including aerospace and
defence, automotive, consumer electronics, energy and utilities, financial
services, government, industrial manufacturing, life sciences and healthcare,
media and entertainment, mining and natural resources, public services, retail
and consumer, semiconductor, server and storage, telecom, and travel,
transportation, logistics, and hospitality.
Website: www.hcl.com
Job Role: Graduate Trainee
Qualification: BA
Experience: Freshers
Work Place: Chennai
Shift: Any Shift
Salary: High
Documents: Updated CV
Skills: Good Communication Skills
Job Description:
lndependently resolve tickets within SLA.
Adheres to standard operating procedures / work instructions.
Follow the escalation process.
Follow the shift hand-over process.
Update worklogs.
Categorizes as per CTI as appropriate.
Update the knowledge base.
Coaching freshers to be independent.
Coaching analysts for correct routing of tickets, capturing critical information.
Technically upgrade across versions of environment when required.
Adhere to organization policies and procedures.
Complies to regulatory requirements.
Adheres to standard operating procedures / work instructions.
Follow the escalation process.
Follow the shift hand-over process.
Update worklogs.
Categorizes as per CTI as appropriate.
Update the knowledge base.
Coaching freshers to be independent.
Coaching analysts for correct routing of tickets, capturing critical information.
Technically upgrade across versions of environment when required.
Adhere to organization policies and procedures.
Complies to regulatory requirements.
Apply Mode: Online